DHHS LogoCAP - Client Assistance Program
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     CAP Services:
  • Advise people with disabilities of their rights under the Federal Rehabilitation Act of 1973, as amended and the Americans with Disabilities Act.
     
  • Explain the nature of the various services available to people with disabilities from the different state agency rehabilitation programs.
     
  • Refer people with non-rehabilitation needs to other appropriate resources.
     
  • Advise and interpret agency policies and procedures to consumers as they relate to the individual's rehabilitation choices.
     
  • Identify problems and solutions between consumers and agency staff.
     
  • Advocate for and represent consumers in the appeals process.
     
  • Recognize service delivery problems and recommend positive changes in the rehabilitation program rules and policies.
     
  • Provide outreach to individuals with disabilities from diverse racial and cultural backgrounds.