As a rehabilitation program participant you have certain rights and responsibilities that can help maximize your success in the program.

You as a client have a right to.........

• Apply or reapply for rehabilitation services;
• Receive a timely decision on your eligibility for services based on a complete assessment of your disability;
• Receive an explanation in writing, should you be determined ineligible for services, indicating the reasons why you have been denied;
• Receive an explanation about services that may be available to you;
• Be a partner with your counselor in making informed choices for your rehabilitation plan;
• Be assured of complete confidentiality of your case record;
• Review your rehabilitation case record with a staff member present;
• Participate with your counselor in any decision to close your case;
• Appeal a decision with which you do not agree;
• Be informed of the Client Assistance Program;
• Be provided a form of communication appropriate to accommodate your disability.

It is your responsibility to.........

• Fully participate in your rehabilitation plan;
• Help set goals and participate in writing your rehabilitation plan with your counselor;
• Follow through with your plan for rehabilitation;
• Communicate with your counselor and ask questions when you do not understand services;
• Keep all appointments and let your counselor know beforehand if you cannot keep the appointment;
• Keep a copy of your plan and any amendments related to the plan;
• Notify your counselor of any change in your personal or work status;
• Be aware of financial eligibility requirements for some services.