DHHS LogoCAP - Client Assistance Program
HomeAbout CAPServicesContact CAP ifRightsContact UsLinks
     About CAP:
Established as part of the Federal Rehabilitation Act of 1973, as amended, the North Carolina Client Assistance Program (CAP) is a federally funded program designed to assist individuals with disabilities in understanding and using rehabilitation services.

CAP serves an integral part of the rehabilitation system by:

  • Advising and informing individuals of all services and benefits available to them through programs authorized under the Rehabilitation Act and under Title I of the Americans with Disabilities Act (ADA);
  • Assisting and advocating for individuals in their relationships with programs providing rehabilitation services under the Rehabilitation Act;
  • Helping to identify and resolve problems that may arise during the rehabilitation process; and
  • Identifying problem areas in the delivery of rehabilitation services and making suggestions for improving services.

CAP assists:

  • Anyone seeking information, applying for services or receiving services from a rehabilitation program including the Division of Vocational Rehabilitation Services, the Division of Services for the Blind, the Independent Living Rehabilitation Programs in each of these agencies, and the Centers for Independent Living;
  • Persons who are dissatisfied with services they are receiving or who have been denied services for which they might be eligible; and
  • Persons needing intervention or assistance in their relationships with programs providing rehabilitation services.